Frequently Asked Questions
Pricing, Returns, Shipping, Etc.
Does the price on your website include the customization?
Yes, the prices listed on the product pages include one-sided engraving or printing depending on the product. An optional two-sided customization is available on certain items. Contact us prior to placing an order to inquire about double-sided customization.
Can you engrave a watch or piece of jewelry?
Unfortunately, we do not engrave items such as watch backs, metal jewelry, rings, firearms, knife blades, chrome or stainless steel. We're simply not set up to do that type of engraving.
Do you offer Fund Raising opportunities?
Yes we do! If you are looking for a way to make money for your school or organization, we can help with providing products that are personalized for your organization, and in some cases, individual names. Contact us to discuss your needs and we'll see if we can help you out.
Do you charge a set-up fee?
Items sold on our website do not require a set-up fee. Special order items or one of a kind items will require a set-up fee. If you reorder that particular item again, the set-up fee is waived.
What forms of payment do you accept?
We accept payment by credit card through PayPal. We can also email an invoice through Square. You do not need to sign up for a PayPal or Square account in order to use your own credit card.
Returns / Canceled Orders
Canceled orders will be billed for all work completed. Since our work is custom, we are not able to sell personalized items to other customers. No returns accepted unless there is an error on our part. Measurement, quantity, sizes or typos sent from our customers is the responsibility of the customer. However, if WE make an error on an order due to measurement, quantity, sizes or typos, we will make it right.
Do you accept RUSH orders?
We can accept rush orders, but will be handled in a case-by-case manner. Please contact us prior to placing an order to discuss your situation.
If you are placing an order within 25 miles of Mount Vernon, Ohio, contact us prior to placing your order to possibly avoid shipping costs. Otherwise, we will ship items UPS Ground, Priority Mail or Flat Rate Shipping. All orders are shipped from Mount Vernon, OH 43050. Shipping damages should be reported at the time of delivery with the shipping company. Your completed items are professionally packaged prior to leaving our facility.
I live nearby, can I come into your facility to order my engraving?
We are an internet-based business and do not have an actual store front. The location of our manufacturing process strictly forbids unauthorized visitors and foot traffic due to insurance and liability concerns.
What is the best way to contact someone at Traditions Engraving?
You can leave an email anytime at TraditionsEngraving@gmail.com and we will respond usually within an hour or sooner. You are also welcome to give us a call or text message at (740) 481-1515 from 9:00am - 4:30pm EST. Please leave us a message - we will normally return your call the same day, but if it's after 4:30pm, we will respond the next day. We are closed on Saturday and Sunday.
Can I get my logo on the product?
Most generally, yes, but a lot depends on the quality of your file. Please note that very detailed logos may not work well on small items. Also, in order for a clean engraving, we would require the highest resolution image possible of your logo or image.
How many characters will fit in the image area?
That's difficult to say as each image area is different for each product. Keep in mind, "less is more." The more text used, the smaller the font size will be. Your text will be clearly legible - but if we notice there is an issue, we will contact you prior to work being performed.
How do I know if my photo or artwork will work?
The quality of the image greatly determines the quality of the finished piece. When it comes to image size, the larger the image the better. With that said, its better to not resize the image or crop it before sending the file. If you need help getting your photo/scan to us please don't hesitate to contact us.
Most images are acceptable for engraving or printing, some are not. The ones that are not usually have certain issues such as being faded, very low detail, too light or too dark. Usually the higher the detail and the better the contrast, the better the results. Some images may just need a minor adjustment, which we are able to do at no additional cost.
What file formats do you accept for my logo or artwork?
We can work with the following file types: AI, EPS, TIF, PNG, SVG, and CDR. Fonts should be converted to outlines with all imported TIF and EPS files. If this sounds confusing to you, no problem ... just contact us and we'll work with you. It's a lot easier than it sounds.
What is the best way to scan my image for engraving?
Again ... size matters! Scans should be a MINIMUM of 300dpi. If you have the option of scanning at 600dpi or 1200dpi - all the better!
You can email your artwork or photos to us at firstname.lastname@example.org, or if the file is really large (over 12MG) and you have an email account through Google, we can walk you through how to send that file to us very easily.
Will I have the final approval before you engrave or print my job?
We email our customers a proof that requests a final approval prior to going to production. We will not proceed without approval. Once we receive approval, production begins. If changes are requested after the product has gone to production, the customer is responsible for additional charges. This is noted on the actual proof.
Do I need permission from a photographer to print or engrave their photo?
If you are submitting a photo from a professional photographer, we require written permission from the photographer, along with their phone number. We will not reproduce photos or artwork that has a copyright, this includes logos for college or professional sports, recording artists, etc.